Heatmaps and reporting

 

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By Erin Schneider, CPDT-KA and Director of Customer Relations – FetchFind

There are a lot of content providers dedicated to educating the pet industry. I am sure as a business owner it can feel very overwhelming and the variety leads you to a lot more questions than answers. Over the next few weeks, I am going to elaborate on FetchFind Monthly Pro features that set us apart from our competition. I hope I can add some clarity as to why FetchFind is a step above the other resources on the market.

Did you know that we have a special admin feature that allows you to arrange content, add content, add and remove staff members and view your staff member’s progress? We put the power in your hands and give you total control over what content you allow your employees to view.

In this post, I am going to give more information about our reporting system. Every account is set up with the ability to track employee progress. You can see if they watched the videos, took the quiz, how they scored on the quiz, and whether or not they completed the section. This allows you the ability to ensure your staff is utilizing the training you have provided for them. It is also a great tool to use when considering promotions and advancements within the company.

Let’s talk about the heatmaps first. This is probably my favorite feature.

The heatmap below shows that the video has been watched to completion. As you can see, it is a light yellow and completely filled in. That means this person watched the video all the way through, in its entirety, without pauses, skips, or breaks.

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This heatmap, on the other hand, looks very different from the first. This person watched some of the video (the light yellow), fast forwarded through some parts (the white bits) and re-watched other parts (the dark yellow). At the end, this person only watched 64% of the video.

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Along with every one of our videos, we include a graded quiz. This person got two out of three questions correct.

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When you click on the quiz score, a results window will pop up, with the employee’s answers highlighted.

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Our reports also show if a person completed a section. If the section heatmap is completely white, that means there was no activity by that employee.

As you can see, our reporting gives you a lot of information. Unlike many training options, FetchFind Monthly Pro gives you real time access to your staff’s progress.

Are you impressed? (Personally, I’m always impressed by robust, easy to read reporting functions.) Now, I want to go a step further and explain how this information is invaluable to you and your business.

First, we remove the pressure of training your staff by providing you with all the tools needed to ensure employees are watching the training and retaining the information.

Second, we give you the ability to check in on your staff to ensure that they are keeping up with their assignments. If you are already experiencing performance issues with certain employees, this gives you a way to ascertain where they are having problems, as well as concrete information to help them improve their performance.

Third, this is a great way to incentivize your staff. If you build training into their job description and explain how continuing education will benefit them (both in their current position and in the future), this can be a great motivator. It can lead to job promotions and open up other ways to increase their income. I find that incorporating incentives (or “high value treats”, as we like to say in the dog training world), such as gift cards is a great way to motivate your staff.

Fourth, it can be excellent opportunity to build camaraderie. That might sound strange, but training can be a highly effective way to bring your staff together as a group, and – by incorporating a little friendly competition and incentives – you might see your staff start working together as more cohesive team.

If you have any questions or would like more information on how to use the admin dashboard and reporting functions, feel free to reach out to me directly at erin@fetchfind.com.

 

 

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